In an era where self-service and automation are in demand and define an efficient customer experience, the Intelligent Virtual Agent (IVA) is here as a real option to deliver that experience. While this technology has been evolving for the better part of a decade, the leaders of the contact center world have their versions, so which one is best?
A:
At InflowCX, we know that there is not a one-size-fits-all solution for every company. So instead of asking which IVA is the best, we propose...
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