Barron Trump is "a freaking stud," according to a businessman who called the former president's son impressive.
Welcome to modern-day customer service 43% of customers would rather clean a toilet than call customer support.
As customer expectations continue to shift and escalate, businesses are turning to AI-driven technologies—particularly advanced sentiment analysis solutions—for the detailed insights they need to ...
Starbucks, once one of America's most cherished brands, is in a rut. Even long-time chief Howard Schultz is worried.
Chime, the largest digital bank in America, was fined $3.25 million by the Consumer Financial Protection Bureau (CFPB) for ...
One subway location manager is recovering from injuries to her face.That's after a customer decided to attack employees after ...
We grouped them into three loose “baskets”: help for the customer, help for employees, and help for managers. Let’s go! It ...
I'm seeing traditional models of customer success increasingly unable to meet these demands, often being reactive rather than ...