Welcome to modern-day customer service 43% of customers would rather clean a toilet than call customer support.

The published version of Forbes’ CEO newsletter delivers the latest news for today's and tomorrow's business leaders and ...

A week after Starbucks Corp. reported disappointing quarterly earnings and a gloomy annual forecast, its former chief ...

Coleslaw is found as a side or topping sandwiches at many restaurants, but you may wonder which places have the best. Take a ...

The Federation of Automobile Dealers Associations (FADA has teamed up with Frost & Sullivan to conduct a Customer Experience ...

Tactics to build customer trust in your marketing through transparent data practices and consent-driven personalization. The ...

Enhancing customer experience in banking through digital innovations The banking industry is undergoing a digital ...

We’ve devolved into a culture that demands choices, and we have chosen to devalue personal interaction for a good deal. Bad ...

A customer's moving random act of kindness toward a Starbucks worker has sent internet users into a tearful meltdown. The ...

Not all canned tomatoes are created equal. We took a look at what customers have been saying and ranked a bunch of canned ...

BlackLine, Inc. (Nasdaq: BL) announced today that software veteran Jimmy Duan has joined the company as chief customer ...

CNW/ - TELUS is pleased to announce its new generative AI (GenAI)-powered customer support tool for TELUS.com – one of the ...