We’ve devolved into a culture that demands choices, and we have chosen to devalue personal interaction for a good deal. Bad ...

Respecting a customer’s time is just one way to show respect. Kindness, being proactive and recognizing and appreciating a ...

The former DTE Energy worker said company policy prevented her from hanging up or blocking the number, the Michigan lawsuit ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

The Virginia Department of Motor Vehicles (DMV) is alerting the public planning to go to the DMV about upcoming delays at ...

Lawsuit says DTE prohibits customer service reps from hanging up on callers, no matter how sexually abusive or offensive they ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are ...

Marketers are grappling with how best to serve changing needs for customer service, while also investing in AI to be more ...

Handling customer complaints is arguably the most important aspect of customer service. Here are the most common complaints you’re likely to encounter and how to handle each. Customer service is ...

Under a new rule announced by the Department of Transportation, Southwest Airlines must provide passengers with a $75 travel ...

Airbnb's summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, ...