Excellence in client experience isn’t just a strategy; it’s a culture that should permeate every level of your organization.

After having flown helicopters and fixed-wing aircraft in the Marines for 11 years, Jacquelyne Nichols left active-duty ...

Opinion: Imagine a service model where every team member, from executives to staff, shares the core responsibility of ...

6. Products must be designed for easy support. With the internet of things, your product can call home directly when it needs ...

The decree stated that Zaluzhnyi was dismissed "from military service on health grounds" and retained "the right to wear a ...

AI may replace 20-30% of customer service agents by 2026, per tech research firm Gartner.

Some Ukrainian prisoners will be able to apply for early parole and join the army under a new law aimed at boosting Kyiv’s ...

A bipartisan group of 26 senators on Wednesday urged the U.S. Postal Service to pause planned further consolidation to its ...

Weather officials say the tornado reached an estimated peak wind of 135 mph and touched down near the intersection of S. 10th ...

Justice Department accuses Hyundai Capital America of failing to obtain court orders before repossessing service members' ...

The U.S. Postal Service wants you to give your mailbox some tender loving care. Each year, the USPS designates the third week ...

Microsoft announced a new AI platform that America's spies at intelligence agencies like the CIA can use to handle and ...