Softbank has developed an AI tool which supposedly calms down the tone of angry customer callers in CX interactions.
More and more software developers are using cloud technology thanks to remote work. A survey by Docker Inc. found that nearly ...
US medical technology firm Hologic Inc. launched a cybersecurity operations center (SOC) in Costa Rica, the first of its kind ...
The Dominican Republica and all of Central America saw a considerable surge in foreign direct investment (FDI) during all of ...
The use of AI un contact centers is facing legal troubles in the US. Members of Navy Federal Credit Union filed a lawsuit in ...
The US government has prohibited American software firms from providing service to Russian entities. The ban, which will take ...
A year after Nearshore America’s first Nearshore Value Index (NVI), some things hold true, while others have seen important ...
The nearshore captive model is gaining traction once more. Now, however, it is transforming global business operations in different ways.
The Colombian government is undertaking an unexpected line of work: treasure hunting. Colombian authorities officially ...
Silica acquired the telecom assets of Argentinean rival InterNexa, which will allow it to continue its mega plan of network ...
Telecom companies in Latin America are having trouble maintaining a sustainable business model due to poor of revenue per ...
The construction of hotels in Latin America and the Caribbean surge significantly during the first quarter of 2024.