A new approach to change management is desperately needed to foster CRM adoption and empowerment for sales reps.

Acxiom, a customer intelligence company, has partnered with ActionIQ, a customer data platforms provider, to help marketers aggregate, analyze, and activate customer data. ActionIQ partnered with ...

PriceSpider, a commerce solutions provider, is partnering with It'sRapid, a provider of creative automation for e-commerce content and retail media, to help companies with content creation for ...

At Qualtrics X4 event, dozens of AI-based innovations come to Qualtrics solutions for insights from front-line workers and customers.

Artificial intelligence is not new—ELIZA was an algorithmic chatbot that was coded by a psychiatrist back in 1964. But it’s taken decades, not only for consumers but for brands, to understand the far ...

However, rather than integrating directly into a CRM system, payments are usually tied in at the configure, price, quote (CPQ) level via an e-commerce platform. “What has changed is the desire to more ...

Merkle, dentsu's customer experience management (CXM) company, and Celebrus, a data plsatforms provider, have partnered to create CXM Signals to enable businesses to harvest first-party data. CXM ...

Pricing directly leverages advances in artificial intelligence and data science. Pricing science has a 40-year track record of producing 100 to 500 basis point margin gains. If AI and data science is ...

Calendly, a scheduling automation platform provider, has launched a web browser extension to help customers book meetings or make changes to ones already scheduled, schedule meetings on behalf of ...

Companies are increasingly turning to advanced solutions that automate the capture of all interactions and activities, seamlessly integrating them into CRM systems.

Yelp's spring product release includes the new Yelp Assistant as well as Yelp Fusion AI API, which brings Yelp's content to third-party platforms through natural language search experiences, and a ...

Heylo’s main platform offering is free; the company now makes money by taking a percentage of the fees it collects for its member organizations. The payments portion of its business has grown in the ...