Also, Zingtree launches CX solutions, EnGenius releases a video conferencing tool, and Calabrio Releases New Business Intelligence Tool.

That’s where Infobip comes in. It also has an ecosystem of providers that includes Vivo, Claro, TIM Brazil, Vodafone, Orange, Telefónica, and other operators. Nokia turning to CPaaS, as Ericsson did, ...

Sprinklr Digital Twin, a solution in development described as an “AI version of your brand, your teams, and your employees,” was announced by the SaaS company today, The announcement was made in ...

Given how enterprises feel about the importance of customer experience management (CEM), and given the current obsession with AI, it’s no surprise that most enterprises say there’s a role for AI in ...

More Gen AI news from AWS, RingCentral, Qualtrics, SymphonyAI and Avaamo. Also, Calendy’s new browser extension simplifies meeting workflows.

During the pandemic, the gaps between those who had reliable access and those who did not were exacerbated. Many branch libraries, for example, kept their hot spots operational after closing hours so ...

I’ve written previously for WorkSpace Connect about the haziness surrounding the idea of a digital workspace, a term—or its equivalency—that has risen up time and again to signify a multipurpose ...

Welcome to No Jitter’s Conversations in Collaboration.Over the next few conversations, we’ll be covering a broader range of topics than just generative AI and productivity. In this conversation, we ...