Never Split the Difference by Chris Voss is a book that offers a refreshing approach to the art of negotiation, based on his 20 years of experience as an FBI hostage negotiator. It provides practical advice on how to use emotional intelligence, targeted empathy, and active listening skills to become more persuasive in everyday interactions. The book is full of field-tested methods and psychological research, and is a must-read for anyone looking to improve their negotiation skills.